Sears is a terrible company

Or at least the service department is. But since my experience with their so called "service" department, I will never ever shop there again. And I suggest that no one else does either. Did you know that we were told by their technicians that it is not an uncommon practice to make people with warranties on their A/C units wait 3 months for a repair? In the middle of summer? If you want the whole story, check out the blog Miguel just put up. The language is not for delicate ears. But how better to convey anger and disappointment? So read it at your own risk. :)